Privacy Policy – 98pkr Game Pakistan Online Platform

1 Who We Are

98pkr game is an online gaming and sports betting platform designed for players in Pakistan. The platform offers cricket betting, including PSL and T20 international markets, alongside live casino, slots, fish games and a VIP programme. All transactions operate in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "we", "us" and "98pkr game" refer to the platform operator. "You" and "your" refer to any individual who accesses, browses or uses the 98pkr game platform, whether or not they hold a registered account.

Questions about this Privacy Policy or how your data is handled can be directed to our support team at [email protected]. We will do our best to respond to all privacy-related queries promptly.

2 Information We Collect

We collect personal information in several ways — directly from you when you register or use the platform, automatically as you interact with the site or app, and in some cases from third-party payment providers during the deposit or withdrawal process.

Information You Provide Directly

• Registration details: Your name, email address, date of birth and contact number when you create your account.
• Identity verification documents: Copies of government-issued ID or other documents we may request during the verification process.
• Payment information: Details related to your chosen payment method, such as your JazzCash or Easypaisa mobile wallet number, Raast ID or bank account details for processing deposits and withdrawals in PKR.
• Communications: Any messages, queries or complaints you send to our support team through chat, email or the in-platform messaging system.
• Preferences: Game and betting preferences, favourite sports and any settings you configure within your account.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clicks, navigation paths and other interaction data.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location unless you explicitly enable this on the mobile app.
• Cookies and tracking technologies: See Section 5 for full details on how cookies are used.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

• Account management: To create and maintain your 98pkr game account, verify your identity and ensure only one account exists per person.
• Platform delivery: To provide access to sports betting, cricket markets, live casino, slots and fish games, and to process your bets and gaming sessions correctly.
• Payment processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payments, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes and handle complaints effectively.
• Security and fraud prevention: To detect and prevent unauthorised access, multiple account creation, bonus abuse and other prohibited conduct as outlined in our Terms and Conditions.
• Promotions and VIP programme: To administer bonus offers, track VIP tier progression and deliver relevant promotional communications to eligible players.
• Platform improvement: To analyse how the platform is used so we can improve performance, fix issues and develop features that better serve Pakistan players.
• Responsible gaming: To identify patterns that may indicate problematic gaming behaviour and, where appropriate, reach out with responsible gaming information. See our Responsible Gaming page for more detail.
• Legal and compliance purposes: To maintain records required by applicable law and to cooperate with authorities where legally required.

We do not use your personal information for purposes that are incompatible with those listed above. If we intend to use your data for a materially different purpose in future, we will update this Privacy Policy accordingly.

4 Payment Data and PKR Transactions

All financial transactions on 98pkr game are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, the relevant payment details you provide are used solely to process that transaction.

What we store: We retain a record of your transaction history — including deposit amounts, withdrawal requests and dates — as part of your account record. This is necessary for accurate account management and to resolve any payment disputes that may arise.

What we do not store: We do not retain full card numbers, full bank account credentials or complete mobile wallet PINs on our own servers. Sensitive payment authentication is handled through our payment processing partners using secure, industry-standard protocols.

Payment partners: To process PKR transactions, we work with trusted payment processing services. These partners receive only the data necessary to complete your transaction. They operate under their own privacy and security policies and are required to handle your data responsibly.

If you have a question about a specific transaction or believe a payment has been processed incorrectly, please contact our support team. Do not share full payment credentials in any support communication — our team will never ask for your complete PIN or password.

5 Cookies and Tracking Technologies

98pkr game uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform remember your preferences, keep your session active and understand how you interact with the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages. Without these, core features such as placing bets or accessing your account would not work.
• Preference cookies: Used to remember your settings and choices, such as your preferred language or display options, so you do not have to reset them on each visit.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last and where users encounter difficulties. This data is aggregated and used only to improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including multiple account creation and suspicious login attempts.

Managing cookies: You can control or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or placing bets correctly. Instructions for managing cookies vary by browser — refer to your browser's help documentation for guidance specific to your device.

The 98pkr game mobile app may use device-level identifiers and analytics SDKs for similar purposes. App-level tracking can be managed through your device's privacy settings.

6 Sharing Your Information

We do not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: To complete PKR deposits and withdrawals, we share the minimum required information with our payment partners, including JazzCash, Easypaisa, Raast and bank transfer providers.
• Game providers: To deliver casino games, fish games and sports betting markets, certain session-level data may be shared with our third-party game and content providers. This is limited to what is necessary for the game to function correctly.
• Identity verification services: If you are required to complete an identity verification check, your documents may be reviewed with the assistance of a trusted verification partner. These partners are contractually bound to handle your data securely and confidentially.
• Technical service providers: We work with hosting, analytics and security service providers who may process data on our behalf. All such providers are required to handle your data in accordance with this Privacy Policy.
• Legal requirements: We may disclose your personal information where required to do so by applicable law, court order or in response to a lawful request from an authority. We will only provide the specific information required and will not disclose more than is legally necessary.
• Business transfers: In the event of a merger, acquisition or restructuring of the platform, your personal information may be transferred to the new operator as part of that process. You will be notified of any such change that materially affects how your data is handled.

In all cases where data is shared with third parties, we take reasonable steps to ensure those parties maintain appropriate data security and use your information only for the specified purpose.

7 Data Security

Protecting your personal information is a priority at 98pkr game. We implement a range of technical and organisational measures to safeguard data against unauthorised access, loss, alteration or disclosure.

These measures include:

• Encryption of data in transit using TLS protocols, ensuring that information exchanged between your browser or app and our servers is protected.
• Secure storage of account credentials, with passwords stored in hashed form rather than plain text.
• Access controls that restrict internal access to personal data to only those team members who need it to perform their role.
• Regular security reviews and monitoring for suspicious activity, including attempts at unauthorised access or account takeover.
• Procedures for detecting, investigating and responding to potential data security incidents.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password, never share your login credentials, and contact us immediately if you suspect any unauthorised activity on your account.

8 Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter, to allow us to handle any disputes, process pending transactions or comply with record-keeping requirements under applicable law.

Specifically:

• Account data: Retained for the duration of your account and for a period after account closure to support dispute resolution and fraud prevention.
• Transaction records: PKR deposit and withdrawal histories are retained for a defined period to support financial record-keeping and to resolve any payment queries.
• Support communications: Messages and support tickets are retained for a period necessary to ensure continuity of support and to address any follow-up queries.
• Identity verification documents: Retained only for as long as necessary to complete the verification process and to meet any applicable compliance requirements.

When data is no longer needed and retention is no longer required, we take steps to securely delete or anonymise it. Anonymised, aggregated data — which cannot identify any individual — may be retained indefinitely for platform analytics and improvement purposes.

9 Your Rights

You have certain rights regarding the personal information we hold about you. We are committed to respecting these rights and will respond to any request as promptly as reasonably possible.

• Right to access: You can request a copy of the personal information we hold about you. We will provide this in a clear and understandable format.
• Right to correction: If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it. You can also update many account details directly through your account settings.
• Right to deletion: In certain circumstances, you can ask us to delete your personal information. Please note that we may be required to retain some data to comply with legal obligations or to complete pending transactions before deletion can occur.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while we investigate a query you have raised about the accuracy of your information.
• Right to object: You can object to certain types of data processing, including the use of your data for direct marketing purposes.
• Right to data portability: Where technically feasible, you can request that your personal data be provided in a commonly used, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing a request to ensure we are acting on a legitimate instruction from the account holder.

10 Children and Minors

98pkr game is strictly for adults aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that an account has been registered by a minor, that account will be immediately closed and any associated data deleted.

If you are a parent or guardian and believe that someone under 18 has registered on this platform, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

We encourage parents and guardians to use parental control tools available on devices and through internet service providers to help prevent underage access to online gaming platforms. For more guidance on keeping gaming safe and responsible, visit our Responsible Gaming page.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make changes, we will update the "Last Updated" date shown at the top of this page.

Where changes are material — meaning they significantly affect how your personal information is collected or used — we will take reasonable steps to notify registered users, which may include a notice within the platform or an email to the address associated with your account.

We encourage you to review this Privacy Policy periodically. Continued use of the 98pkr game platform after an updated policy has been posted constitutes your acceptance of the changes. If you do not agree with any update, please contact us or discontinue using the platform.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how 98pkr game handles your personal information, please get in touch with our support team. We take all privacy-related queries seriously and will respond as promptly as we can.

Email: [email protected]

When contacting us about a privacy matter, please include your registered account email address and a clear description of your query or request. Do not include your password, full payment credentials or other sensitive security information in your message.

You can also find answers to common questions about your account, deposits and withdrawals on our FAQ page. For concerns about your gaming habits or setting personal limits, visit our Responsible Gaming page.